About Us



Who are we?

Complete Merchandise is a leading specialist in promotional merchandise. We're the home to thousands of promotional products, exhibition/event giveaways, bags, food and drink merchandise, corporate incentives, crowd items, branded clothing, and countless more categories. We pride ourselves in our ability to provide customers with the market's lowest prices with our  'Price Beat Guarantee' policy, unbeatable lead times, and a 'five-star rated service'that lives at the forefront of our operations.

Why promotional merchandise?

For those who are on the fence, know that promotional merchandise is statistically declared as one of the most successful advertising methods to date - so you're on the right page! Branded products are sure-fire ways to deliver your brand into the offices and homes of your audience, not to mention the primary tools for reinforcing brand identity on shop floors and event spaces.

How to use us

If you already know what you're after, simply browse for it using our search bar or menu. Take advantage of our instant quoting/buying platform to order your products. If you've yet to decide, we offer free expertise over the phone, live chat or via email to help you in selecting and sourcing the right branded product. Alternatively, check out our industry and event filters, or product idea boards, which all help to visually inspire you by offering different product categories for you to browse between.

Going the extra mile

We extend passion, knowledge and experience to our customers to help ensure the best choices are made when purchasing promotional merchandise. This includes really empathising with the nature, purpose and objectives of enquiries; sourcing truly random items upon request; darting around the market to find you the absolute best prices; and pushing hard to meet urgent deadlines. We're often still available deep into the evening if projects require us to be around during later hours (yes, we have no lives).


Our specialist team is highly accessible and fast-responding (even before the coffee!), so expect a response within twenty four hours*. We work closely with our clients, regularly updating them on the progress of the enquiry to ensure a fluid and transparent journey from start to finish. *During our opening hours: Mon-Fri, 9am-5pm GMT.

Educate and inspire

Our business-targeted blog is a great one-stop source for promotional market news, inspirational material, new/better ideas to promote response, key annual and seasonal events, champion products, and much more! We tailor our posts specifically for businesses who seek to achieve greater brand awareness. The blog is designed to educate and inspire the minds of our customers, enabling them to make unflawed, effective decisions. Take a look at our blog for yourselves!

Incredible prices

We have earned many great relationships with suppliers, which helps to form the backbone of our 'Price Beat Guarantee' policy. Our success rate at beating external quotes is very high, and we're confident that we can continue to strive for the best prices on the market. If by chance our price is higher for an item, be sure to fire over your quotes from elsewhere and we'll aim to beat them with everything we've got!  

If something goes wrong 

Even with all our checks and tracking efforts, things can still go wrong which are out of our control. When this happens, we work tirelessly to ensure the situation is remedied as swiftly and unobtrusively to the customer, as possible. Optimum satisfaction is our main priority. 



Ice Bar London
Smartest Energy
Butterfield Bank
Kwan Yick

4.9 Star Average

(Based on 230 reviews)

vanessa: Great service, great pricing, the team go out of their way to help you find what you're looking ... 01/10/2020

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Flora Richardson: By far the most helpful company I've spoken to, having spoken to quite a few. Tom was brilliant ... 28/08/2020

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Alice : Tom was so friendly and helpful in helping us decide what merchandise to order, nothing was to ... 10/08/2020

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Tony: Helen and Tirath have been very accommodating in designing and sourcing the creation of some ... 12/02/2020

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Jenny Button: This was my first order with Complete Merchandise and I couldn't have been happier. Sophie was ... 28/01/2020

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Mathew Bartlett: The whole end to end service was great! From ordering to receiving our order A DAY early was ... 08/01/2020

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Suzi Hale: The service has been outstanding. We needed a quick turn around and Sophie was a massive help, ... 17/12/2019

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Anca: Great communication and super fast order and delivery. 22/11/2019

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Matt Watson: I would highly recommend working with Complete Merchandise. Sophie Fielder was extremely ... 21/11/2019

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Daisie Whitaker: This is the second time that we have ordered from Complete Merchandise and the process of ... 12/11/2019

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