Customer Service Reviews

Our Reviews

Our team is dedicated to providing top-notch service. Check out our five-star reviews below!

We'd also love to hear about your experience! Please share your feedback by clicking the appropriate button below to leave a Google review or a review on our website.

Our Google Reviews

Lorna Rose profile picture
Lorna Rose
2 years ago
Easy to deal with, friendly and professional service. Goods arrived on the date they were expected and were good quality. Will definitely use Complete Merchandise Ltd again.
Mark Lewis profile picture
Mark Lewis
2 years ago
I contacted Complete Merchandise to assist me with some custom sweatbands. The level of support, customer service and the prompt responses from Hattie in particular were incredible.
The customer service provided was on a level most companies would hope to emulate!
Amazing customer service team, our order was processed quickly, efficiently and also arrived early. couldn't have asked for better service. 10/10 would recommend these guys to anyone who needs printing done!
Kate Wakeling profile picture
Kate Wakeling
4 years ago
Great service again. Thank you to Sophie for all communication. Great product received.
Gemma Hallam profile picture
Gemma Hallam
4 years ago
Friendly, very accommodating of our very tight timescales and still received the products a day early. Will use again!
Absolutely brilliant company from start to finish. This is the first time we have used them, but it wont be the last. Sophie was super efficient, informative and helpful. The items were delivered much sooner than expected and look great. Thank you so much!
Absolutely brilliant company from start to finish. This is the first time we have used them, but it wont be the last. Sophie was super efficient, informative and helpful. The items were delivered much sooner than expected and look great. Thank you so much!
I had contacted other shops before arriving at 'Complete Merchandise' and I was immediately won over by their will to please. I give Five Stars for customer care. Finding the right product was so important to me which took time. Throughout, I was made to feel totally in control of my purchase, while at the same time being given good advice. I truly am a satisfied customer. I don't believe they can be beaten on price, definitely not quality of service. I look forward to doing business with them again soon.

Jason Clay

(AKA) Da Funky - Vangelist
I had contacted other shops before arriving at 'Complete Merchandise' and I was immediately won over by their will to please. I give Five Stars for customer care. Finding the right product was so important to me which took time. Throughout, I was made to feel totally in control of my purchase, while at the same time being given good advice. I truly am a satisfied customer. I don't believe they can be beaten on price, definitely not quality of service. I look forward to doing business with them again soon.

Jason Clay

(AKA) Da Funky - Vangelist
Oil Age Man profile picture
Oil Age Man
4 years ago
I’ve use Complete Merchandise now on several occasions to supply The Association Of Camera Operators. I have to say they are the best on price, speed and prompt (almost instant) customer service. I fully recommend them.
Stefan Schwarz profile picture
Stefan Schwarz
5 years ago
Sophie and Tom from Complete Merchandise have helped me on so many occasions, whether attire or promotional items. Very friendly and highly efficient service. I can definitely recommend them.
Jeremiah profile picture
Jeremiah
5 years ago
We're an executive search firm who have used Complete merchandise several times now- they're always extremely efficient and helpful from start to finish, the products are always high quality the cost isn't too bad either! We'd highly recommend them to any business, small or large!
Jeremiah profile picture
Jeremiah
5 years ago
We're an executive search firm who have used Complete merchandise several times now- they're always extremely efficient and helpful from start to finish, the products are always high quality the cost isn't too bad either! We'd highly recommend them to any business, small or large!
Dan Harrison profile picture
Dan Harrison
8 years ago
Above and beyond service, nothing like your stand web service. In placing an order for a more complex than average product I called Complete Merchandise and spoke to Tom. He couldn't have been more helpful and genuinely concerned that I was happy with the product. It costs extra time and money to be so helpful and I'm grateful Complete Merchandise invest it. In addition the online upload service was simple and effective, many sites have been pretty awful so that's an achievement in itself. I'll not forget these guys next time I need to order something.

Our Website Reviews

Average Rating: 4.9 stars (based on 281 ratings)

Excellent service.

Fab duck that represents the outdoor centre – colour and logo.

Jenny
White Hall Centre
December 15, 2025

Great to work with

Complete Merchandise are great to work with. Responsive, friendly and helpful.

Matt
September 5, 2025

Great service

We approached CM with some requests for new business cards and notepads and they delivered some good ideas and we are happy with the result. They gave us some different options for pricing, etc. It took a little time to get there but they responded quickly and were able to produce what we needed and wanted with good communication throughout. Would recommend.

Jess
OLS Ltd
June 5, 2025

Bathtub Ducks

Very good service, good quality product and a professional service.. Special shout out to Hattie for her help…

Stephen Murphy
Bathtub
April 30, 2025

Superb Graduation Ducks

Our new graduation rubber ducks are fantastic. They are high quality and the logo printing is clear.

The Complete Merchandise Team were really helpful and kept us up to date the whole way through the process.

Thank-you for helping us find such a special gift for our students!!

CDT Formulation Engineering
March 12, 2025

Amazing Service

Amazing, Friendly Service. Sales team, especially Hattie a pleasure to deal with. Kept updated through the ordering stages and faster than expected turnaround.
Lovely product. Would definitely recommend.

Lucy Rhodes
Lester Campbell Solicitors
February 27, 2025

Excellent customer service

Hattie was incredibly helpful throughout the process of ordering our merch – very quick with her responses, and when she was unavailable, Charlie stepped in immediately to help! We will be using you again!

Emily
Neurodiversity in Law
November 26, 2024

Above and Beyond

Hattie listened to our needs and requirements providing us with not only excellent customer service but an excellent product to market our company with – we will be back !

Jo
Tropic Breeze
October 1, 2024

Fast & Professional service

I recently placed an order with Charlie on some bespoke mugs for my business. Charlie was super helpful all the way through and even assisted with ensuring the design was correct! The products arrived quickly and in perfect condition. I will definitely be ordering again!

Jack
September 12, 2024

Amazing Service!

Hattie, you’ve been a pleasure to do business with! ⭐

I can’t recommend the service we’ve received from Complete Merchandise highly enough. Nothing has been too much trouble, and with all my queries and questions with our recent orders, Hattie has been very quick to respond. We did have a small issue with our flyers, but with a quick email to Hattie, it was all sorted in no time at all.

Everything has been received in the timescales specified and ready for our upcoming event.

We will definitely be in touch again in the future, with more orders for you.

Thank you, again!

Wendy
GBH Law Limited
September 12, 2024

British Motor Show

Needed some smart looking giveaways for the British Car Car Show. The team at Complete Merchandising helped with design, product choice and getting everything sorted in time for the show

Many Thanks

Allan Rudge
Indigo Blue European Ltd
August 16, 2024

Great customer service and product offering

We have been working with Complete Merchandise for well over 5 years now – they are a trusted supplier of ours, always quick to respond, offering a range of options based on different briefs and budgets and with a great array of products that we use both internally and for external client events. I have worked with other merchandise suppliers in the past but not one of them lives up to the standard and professionalism of Complete Merchandise.

Sara
Create
November 22, 2023

Charlie was very helpful

Charlie was very helpful with the design stage and got the merchandise to us just in time for the event.

Allan Rudge
Indigo Blue European Ltd
March 24, 2023

Fantastic value…super service

Fantastic value…super service, great product at a very competitive price!

Definitely recommend 🙂

Kim
Barfoots
February 27, 2023

Tom and the team have been really helpful

Tom and the team have been really helpful with designs and listened to our brief. Stock all arrived in great time.

Sian
Whitehill & Bordon Community Trust
December 12, 2022

Great service and communication from Jemma.

Great service and communication from Jemma.

Always a pleasure dealing with complete merchandise. Thanks

Justin
MSL Global
November 25, 2022

Complete Merchandise did a fantastic job with my order.

Complete Merchandise did a fantastic job with my order. The communication and customer service was impeccable! The product is brilliant and we will be wearing them at our company events throughout the winter season. Will definitely be ordering more in the future. Thank you.

Molly Pettis
Beetle Juice
November 14, 2022

Service was fantastic.

We ordered some branded cups and the service was fantastic, from the communication through to the artwork, knowledge of product, delivery and our branded cups we will definatly use you again thank you very much Tom!

Laura Blake
Signature Flight Support
October 12, 2022

Excellent service.

Excellent service, the team – Jemma – has been amazing at sourcing products and colours to suit our brand. We had a very short deadline and she ensured that the products were with us on time. Very happy with the products we have ordered so far, and will be ordering more.

Ruth
Wagada Digital
October 5, 2022

Complete merchandise were fantastic at fulfilling our order quickly and with good communications along the way.

Complete merchandise were fantastic at fulfilling our order quickly and with good communications along the way. Charlie provided clear deadlines in terms of artwork needed, how this would affect when it would be delivered, and helped us make design tweaks. Charlie provided great customer service and was a pleasure to do business with. The product itself was a great hit at our event. Complete Merchandise will be my first point of call for merch in the future because of these factors.

Eleanor
Equals Money
October 3, 2022

Tom was very helpful and prompt with my order and with sending me proofs to view, and the pens and bags I ordered were good quality.

Tom was very helpful and prompt with my order and with sending me proofs to view, and the pens and bags I ordered were good quality. The only thing I would recommend is that design cut off times are advised through the process.

Maria
Maria Montessori Institute
September 7, 2022

Fantastic service from start to finish – Thank you Charlie.

Fantastic service from start to finish – Thank you Charlie.

I was left with a short deadline to get some goodies, but Charlie supplied me with brilliant quality products and a swift service!

Thank you would 100% reach out again for more products

Charley-Mae Wiggins
MPL Claims Management
August 11, 2022

Brilliant from start to finish and great quality product.

Brilliant from start to finish and great quality product. Many thanks for the service Charlie xx

Jo Tutt
Accelerated Mailing
July 18, 2022

I will definitely be using them again.

I approached complete merchandise quite last minuet to get some drinks stirrers with a sponsors logo on, but because we were so last min they didn’t have time to order them (our fault) alternatively they offered us some bottle openers instead which they had in stock already and they turned it around in a week, from design, order and delivery, we are really grateful for their efficiency and willingness to help solve our problem, I will definitely be using them again.

Bethany Candy
East Cheshire Hospice
July 14, 2022

I was helped by Charlie who was fantastic from start to finish.

I was helped by Charlie who was fantastic from start to finish. There was excellent communication to get what I needed and a quick turnaround of the products. Will be very happy to order again.

Rebecca
IFG Consulting Europe
May 25, 2022

So helpful with a rush order, great communication and the merch looked fantastic.

So helpful with a rush order, great communication and the merch looked fantastic. Charlie was great!

Fionn
Acadia
May 12, 2022

The goods are great.

The goods are great. The only problem was getting the correct GST customs number to clear the delivery through customs which caused delays. Complete merchandise was very helpful and I think it was the delivery company that could have been better at communicating with regards to the actual delivery.

Naomi Mews
Music In Action
April 4, 2022

Great quality pens, the design printed really well.

Great quality pens, the design printed really well. Quick, friendly service. Definitely recommend.

Omega Elifar
Omega Elifar
March 31, 2022

Complete Merchandise gave a really competitive quote for a time sensitive project when usual printers let us down.

Complete Merchandise gave a really competitive quote for a time sensitive project when usual printers let us down. We’ve since been back to them and forgotten the other printers! Tom has been nothing but helpful and professional in any dealings we have with him and wouldn’t hesitate to recommend.

Gemma McDonald
St. Matthew’s Church
December 10, 2021

Excellent service, Very professional & helpful, would definitely recommend.

Excellent service, Very professional & helpful, would definitely recommend.

Peter westbrook
Signs direct (UK) Ltd
December 10, 2021