How Can We Help?

We Beat Any Quote

We’ll strive to beat any genuine, like-for-like quote from any of our promotional merchandise competitors! Email your quote to us at info@completemerchandise.co.uk or your designated account manager. 

 

Please read our terms and conditions below.

Live Chat

Our instant response live chat enables you to speak with one of our friendly sales reps about what promotional merchandise you are looking for, organise a quote or ask questions about things you may not be able to find on our website. 

Sustainability

Sustainability is a ongoing mission aligned with ourselves and our suppliers. We intend to be more concious of the materials and packaging we use by Reducing our amount of wastage, by trying to use more products made from  Recycled products, and by recommending products that can be Reused, increasing longevity and being more ecofriendly.

We will endeavour to work with our suppliers to minimise our carbon footprint wherever possible!

Samples & Mock-Ups

See how samples and mock-ups can help bring an idea to life.

https://complete-merchandise.onyx-sites.io/samples/

https://complete-merchandise.onyx-sites.io/mock-ups

No, all quotes are VAT free. The VAT is applied once a proforma invoice or sales order is raised. VAT is charged at the current rate (where applicable).

 

Yes of course, click here to go to our samples page, with the link below.

Samples

Yes, the quote will include set up price and carriage to 1 UK Mainland Address

 

Origination, is the process of setting up the printers or the technique used to brand your products. Some print methods are more intricate than others and require more assistance, and with different colour logos/artwork it requires, more than one set up, all these charges are called origination.

Lead times are strictly working days only, as well as, the lead time tarts once final artwork is approved

To guarantee a high quality visual, we need any artwork sent to us to be in a vectored format – that means it needs to be either an EPS file or PDF

We try and be as accommodating as we can, and try to have quotes the closest to your previous ones, however sometimes due to material costs, energy influxes and printing costs, it’s out of our hands. Feel free to get in contact if you’re ever in need with a more budget friendly option

We strive to provide a very competitive price, as we work very closely with our suppliers. But we don’t offer any ‘Discounts’. However, if you are a returning customer and are making a repeat order you will have a reduced set up fee

Once you’re happy with the quote sent and mock up, we will email over a proforma invoice – this will include the full amount including VAT due. Our payments methods are –

  • Bank Transfer
  • Over the phone Payment using our payment terminal

Unfortunately we do not accept American Express or Cheques

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