Meet The Team



Sales & Marketing Manager


With years of experience in the business under her belt, our Karen leads the company with great proficiency and confidence. She delivers a hand in all areas of the business; however, her main focus is channeled towards sales and customer services - ensuring clients are receiving true service excellence and that they’re getting the best possible prices in the market.


“I enjoy clients giving me different challenges every day - a unique promotional item they need sourcing, a tight time frame, or even just requesting my advice. Also, working with happy colleagues make the days fly by - the secret is to keep the environment light and fun!”


Tirath (Tom)

Sales & Marketing Manager


Weaponised with a generous background of design and sales knowledge at his disposal, Tirath is an impressive member of both our design and our sales team. He’s responsible for whipping up important visuals for customers, whilst working closely with them to ensure smooth-running processes and the meeting of urgent deadlines. He is also the godfather of Kiwi, one of our CM dogs!


“I love how Complete Merchandise allows me to explore my creativity by working on a variety of design and marketing tasks. But more so, I’m hugely driven by the responsibility of my own clientele to look after as best I can. It’s so great to work alongside a fun, crazy team which makes coming in everyday a joy!”





Sales Administrator


With a fantastic history of sales experience under her sleeve, Benita delivers a skilled hand amongst our sales force. Her job is to listen carefully to the needs of new clients and take them efficiently and carefully through the ordering process. Benita’s exuberant, larger-than-life personality makes her an unmistakable presence in the office! If you need work done and a laugh - she's your girl!


“The environment is always light! We’re a fab team striving to source the best products for clients, whilst having a blast at the same time. I love being able to get my teeth stuck into all kinds of sales projects. We don’t do dull days here, and two days are never the same!”




Sales Administrator


Say hello to our newest merchandise warrior! Being our youngest, she's bubbly, quick-thinking, and shamelessly okay with dog-face mugs. Sophie's fueled with an impressive array of customer service experience, making her an awesome addition to the CM squad!


“Complete Merchandise is always full of laughter and encouragement, and offers an excellent learning environment! Also, Joey and Kiwi are the cutest!”




Marketer & Graphic Designer


Chuck in the marketing skills developed over five years in the promotional merchandise industry, a handful of degree-level design skills, and a drizzle of daring creativity into a giant blender and whack it on full spin - that’s when you get Mikey! His jobs include spearheading offline and online marketing activities, graphic and website design, and blogging.


“The fun, colourful nature of Complete Merchandise allows me to push my creativity past boundaries I rarely get to cross on such a daily basis. Plus, having office puppies is such a bonus!”







Simon stands at the helm of all our finance services. Mysterious, but gets the job done. Anonymity preserved in the interest of his safety...


“The team is easy and fun to work with. Moreover, it’s evident that our working relationships with customers and suppliers are consistently healthy - this makes my job much easier!”



Kiwi & Joey

Fun Enhancers / Procrastination Tools


Joey is small, with an even smaller bark! Masterfully cute with his bursts of affection towards everyone he sees. We also love him because he doesn’t suffer from Small Dog Syndrome - phew! Kiwi is nothing short of a cute, four-legged candy floss of mischievousness. Just make sure you don’t say that “b-a-l-l” word, otherwise expect to be practising your throwing skills for the next hour!


“It’s a hard life, but at least we’re given treats to survive our laborious days of sleeping and playing fetch with promotional stress balls...”