Meet The Team

Meet the team! At Complete Merchandise, the team have a wealth of experience within the promotional merchandise industry. We work with trusted suppliers across the UK and Europe who provide a great range of branded gifts. 

This product range is constantly being updated on our website and the team below keep up to date with trends and trade shows to ensure you are getting the best out of your merchandise.

Charlie McArthur


Charlie joined in 2021 and is currently our Senior Sales Manager she enjoys making connections with clients and loves to dive into interesting enquiries over the phone, email and via our live chat. Full of energy besides using this for her extremley fast email responses she loves a sing song and bop in the office with Hattie.

Away from the office Charlie is usually relaxing with her French Bulldog Rocco and enjoys binge watching TV shows, exploring new places and jamming to Drum and Bass.

Hattie Hammersley


Allow us to introduce you to Hattie, our newest addition to the sales team. With a passion for customer service and a natural flair for communication, Hattie will be able to assist you with any sales enquiries you may have with her enthusiastic energy. She never misses a sing song in the office with Charlie.

Outside of the office Hattie likes to spend lots of time with family and explore nature around her.

Simon Chung


Simon is our director as well as manager of everything finance and accounts.


When Simon is away from the office, he likes to spend time with his family and search for a new car to purchase.

Frankie Yan


Meet Frankie our Graphic Designer. His responsibilities include creating product mockups for clients, designing social media posts, and producing marketing materials.

Outside of the office, Frankie likes to spend lots of time with his family and playing guitar and basketball.