Privacy Policy

Privacy Policy

Complete Merchandise Ltd is committed to ensuring that our visitor and client’s privacy is protected.

This policy explains what happens to any information we gather on or through our website, how we use such information and the step we take to protect such information.

  1. Terms
    1. “Us”, “We”, “CM”, “Company” – Complete Merchandise Ltd
    2. “You”, “Client” “Users” “Visitor” – A user of our website and services CM provides.
    3. “Website” – www.completemerchandise.co.uk
  2. Information we collect
    1. Information provided by you
      1. When you use our website, as a visitor or a returning client, you may provide or we may collect personal data.
      2. Personal data can include: name, email address, mailing address, phone number and/or other billing/delivery information.
      3. Personal data can be provided/collected in various ways. For example when you  request a quote from our website, message us through live chat or other communication channels such as email and telephone.
      4. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at info@completemerchandise.co.uk. We will promptly correct any information found to be incorrect.
    2. “Automatically Collected” data.
      1. When you visit our website, we may automatically record certain information using technologies such as cookies. Examples of information collected may include the type of device you used to access our website, the type of browser, the pages you visited on our website, the date you visited.
  3. How we use the data we collect
    1. Enquiries/Quotes/ Orders/Communications
      1. We use the data provided to enable us to provide the information that has been requested and/or to complete orders. For example: to provide quotes via email, for paperwork such as invoicing, update status of orders, to arrange deliveries.
      2. We may at this time share certain data with third parties (specifically factories, suppliers and couriers) in the interest of obtaining pricing and arranging delivery of goods).
    2. Promotional Communications
      1. We may also contact you relating to updates, changes, new products, promotions and services we provide. We will ask for your consent to do so. However, you will have the ability to opt-out of receiving any promotional communication at any time by clicking the unsubscribe link in the footer of any promotional email you receive from us, or by contacting us at info@completemerchandise.co.uk.
    3. Improvements
      1. We use data collected to understand a number of areas such as trends (i.e. popular items) and/or any difficulties users may face on our website. This is so we can improve and develop new areas to enable users to use our website in an easy and accessible manner. To enable us to source and showcase relevant, trending products that users of our website is interested in.
  4. To Whom we Disclose Information
    1. Personal Data
      1. The personal data we collect is only used in the purpose stated above (in clause 3.1.2) and shared within the company other than where necessary to enable us to process your order successfully. For example, contact name, mailing addresses and phone number may be shared with our suppliers and couriers to arrange delivery of goods.
    2. Website Statistical Data
      1. The data collected is only for statistical purposes only and used within the company to improve our website and services.
  5. Your Choices
    1. Access, Correction, Deletion
      1. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained, you may contact us by sending an email to info@completemerchandise.co.uk about your request, we will have any reference to you deleted or blocked in our database and on any systems we have.
      2. Please note that while any changes you make will be reflected instantly or within a reasonable period of time, we may retain all information provided within backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
    2. Navigation Information
      1. You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
    3. Opting out from Promotional Communications
      1. If you receive promotional communications from us, you may opt-out of receiving any promotional communication at any time by clicking the unsubscribe link in the footer of any promotional email you receive from us, or by contacting us at info@completemerchandise.co.uk.
      2. Please be aware that if you opt-out of receiving promotional communications from us, it may take up to two (2) business days for us to process your request. Additionally, even after you opt-out from receiving promotional communications from us, you will still continue to receive administrative communications from us. For example communications about your order or quotes as requested.
    4. Third Party
      1. We do not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.
  6. Cookies
    1. What is a Cookie?
      1. A cookie is a small text file that stores Internet settings. The cookie is downloaded by your Internet browser the first time you visit a website.
      2. Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.
    2. How we manage cookies?
      1. To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/
    3. Types of Cookies
      There are four categories of cookie: essential cookies, statistic cookies, functional cookies and marketing cookies.
      1. Essential Cookies – These cookies are necessary in order to enable to use the website and its features. Without these cookies our website would not be able function. For example remembering products you previously viewed.
      2. Statistic Cookies – These cookies gather information on how our website is used. For example which pages visitors frequently visit. These cookies do not save personal information which would allow the user to be identified. These cookies are used exclusively to improve the performance of the website, and with it the user experience.
      3. Functional Cookies – These cookies provide features beyond the essential functionality such as prettier fonts.
      4. Marketing Cookies – are used to deliver adverts and other communications more relevant to you and your interests. However on our site, we only use marketing cookies to provide our live chat feature.
    4. What is a Cookie?
      1. A cookie is a small text file that stores Internet settings. The cookie is downloaded by your Internet browser the first time you visit a website.
      2. Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.
      1. Cookie Preference Settings
        1. You will be asked to consent to cookies on your first visit to our website, if our cookie setting have changed since you last consented or it has been over an year since you have consented.
        2. You can change you consents at any time by clicking on the link below:
          • [rcb-consent type=”change” tag=”a” text=”Change privacy settings”]
  7. Third Party Services
    1. Our Website may contain features or links to websites and services provided by third parties. Any information you provide on third-party websites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through our website. We are not responsible for the content or privacy and security practices and policies of third-party websites or services to which links or access are provided through our website. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
  8. Children’s Privacy
    1. Protecting the privacy of young children is important. Our Website is not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not use or access our website at any time or in any manner. If we learn that Personal Data has been collected on our website from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has used our website, then you may notify us immediately at info@completemerchandise.co.uk and request that we delete that child’s Personal Data from our systems.
  9. Data Retention
    1. We will retain and use data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
    2. 7.1  Information on legal transactions between Client and CM is retained for a minimum period of 6 years as required by law (HMRC)
  10. Changes and Updates to this Policy
    1. Please revisit this page periodically to ensure you are happy with any changes we make from time to time. Our latest version of our privacy policy will be available though our website and the date will be shown of the late update made. Your continued use of our website indicates that you have read, understood and agree to the current version of the policy.
  11. Contact Us
    1. If you have any questions or comments about this policy, personal data, your consents choices please do contact us by email at info@completemerchandise.co.uk